no communication allowed with new device

Question

Hi!

in our backend we registered a new device with the ID 86B9E9 but it says "no communication allowed". We bought about 5 devices from conrad. 3 of them work, now with the fourth device we get this error.

Could you please help or tell us what we have to do?

Thank you very much
Greetings

Stefan

Answer 1

Best Answer

Answer by aureleq · May 18, 2018 at 01:44 PM

Hi @stefan.westermeyr,

We had a bug in the activate platform. It has been fixed now. Can you retry?

Best,

Aurelien

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Answer 2

Answer by rzr · Dec 07, 2018 at 02:21 PM

Is there a place to track issues regarding sensit ?

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no communication allowed with new device

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